In today’s fast-changing world, where the challenges faced by companies are constantly morphing with ever greater speed and instability, the ability to more productively and efficiently meet customers’ new needs is a key factor for success.
Eliminating unnecessary parts of the process, automating parts that add little value and improving the customer experience are important challenges in the world of operations.
The Esade Alumni Operations Club is pleased to invite you to an introductory lecture by Víctor Silva, Europe and MEA Operational Excellence Leader at IBM. The lecture will be followed by a workshop on design thinking facilitated by Gabriele Crisman, Business Transformation Consultant at IBM. In this session, we will approach the practice of design thinking as a support method in the process of operational change.
We hope to see you there!
This event is exclusively for members and guest members of Esade Alumni, who may bring one guest each.